This place is also called Moncrief Appliance LLC. I had to google the address from their business card to find this business page listed to leave a review.
The owners of the house we’re renting purchased a washer and dryer set from this business June 3, 2025. Immediately the washing machine was leaking when they delivered the set. They said they would come back to repair it. They finally came back and picked it up on June 9 to repair it. It was then returned to us on June 11th. This was a frustrating process because I had to bug them for updates and times. Their communication and professionalism is severely lacking. I would wait hours for updates or for their techs to arrive, they were never on time and I had to always ask for times/updates.
Now, on Aug 3rd. the washing machine no longer agitates during the cycle, essentially not washing the clothes. I contacted them about this that day via email since it was a Sunday. I emailed them a video of what was going on and asked that they let me know when someone could come out. I waited until August 6th and heard nothing. So I texted them again, resent all the information and video asking them to schedule someone to come out and let me know when they could come since this is still under their 90 day warranty until September. I did receive a response, and sent them info they asked for. I was told that they would get back with me on when someone could come out. I heard nothing back. Sent them another text on Thursday asking if they had an update, they read the text and never responded.
I understand that they only paid $500 for this set and it may not be worth it financially for them to behave as a professional business and communicate in a timely manner with their customers and get someone out to repair the machines that they are selling. However, I wonder if they realize that over time this is going to hurt their reputation, and rightfully so, and cost them future business.
Get someone that has better business sense to run your office affairs and handle your customer service, because right now I would never recommend you to anyone. Which is a shame because there are so few places like this in the greater Montgomery area that you could have a very successful operation. I’ve done my best to be patient and give the benefit of the doubt to this business, but this is a last resort to get them to handle their business appropriately.
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This place is also called Moncrief Appliance LLC. I had to google the address from their business card to find this business page listed to leave a review.
The owners of the house we’re renting purchased a washer and dryer set from this business June 3, 2025. Immediately the washing machine was leaking when they delivered the set. They said they would come back to repair it. They finally came back and picked it up on June 9 to repair it. It was then returned to us on June 11th. This was a frustrating process because I had to bug them for updates and times. Their communication and professionalism is severely lacking. I would wait hours for updates or for their techs to arrive, they were never on time and I had to always ask for times/updates.
Now, on Aug 3rd. the washing machine no longer agitates during the cycle, essentially not washing the clothes. I contacted them about this that day via email since it was a Sunday. I emailed them a video of what was going on and asked that they let me know when someone could come out. I waited until August 6th and heard nothing. So I texted them again, resent all the information and video asking them to schedule someone to come out and let me know when they could come since this is still under their 90 day warranty until September. I did receive a response, and sent them info they asked for. I was told that they would get back with me on when someone could come out. I heard nothing back. Sent them another text on Thursday asking if they had an update, they read the text and never responded.
I understand that they only paid $500 for this set and it may not be worth it financially for them to behave as a professional business and communicate in a timely manner with their customers and get someone out to repair the machines that they are selling. However, I wonder if they realize that over time this is going to hurt their reputation, and rightfully so, and cost them future business.
Get someone that has better business sense to run your office affairs and handle your customer service, because right now I would never recommend you to anyone. Which is a shame because there are so few places like this in the greater Montgomery area that you could have a very successful operation. I’ve done my best to be patient and give the benefit of the doubt to this business, but this is a last resort to get them to handle their business appropriately.
