My Family Appliances

My Family Appliances was our “go to” store when we needed a new dishwasher. We preferred to support a small business, rather than a big box store, and it worked out to our advantage. The staff was very helpful and found the model we had researched. The best part? Our dishwasher was delivered the very next morning! Highly recommend! Thank you😊

As a Volunteer Firefighter in Franklin Township I appreciate what Family Appliance did for me and my family on purchasing our new refrigerator for our home. The service, price and delivery was very professional and I look forward on purchasing other new appliances from Family Appliances. I would recommend Family Appliance to any homeowner. Thank you,

I've known Scott for quite sometime who is the owner of My Family Appliance. My entire family has purchased a lot of appliances from him. The purchase experience was always good until I decided to purchase all new kitchen appliances from him. I purchased all new Bosch appliances, (dishwasher, stove, microwave, and refrigerator). There was a rebate for $600 for purchasing all of them. Scott informed me that he would take care of filling out the rebate form for me which I thought was really great of him to do. Months went by and I never got my rebate. I contacted Scott and he said that he was going to look into it with the Bosch rep for his store and get back to me. A few weeks went by again an no contact from Scott. I reached out and he said that there was a mix up with his store not being registered with Bosch as an authorized reseller which is why the rebate didn't go through. He was again going to work on it and get back to me. Fast forward a year or two later and I still don't have my rebate. I've contacted Scott by text multiple times and he will always call me back and never does. I called a few week ago and he said he was in a doctors appointment and would call me back in a few hours. Never did. I called again last week and he said he was with a customer and had the answers that I was looking for and would call me back. Never did. I texted again yesterday and got no response. Our family will NEVER be buying appliances from My Family Appliances and we will NEVER recommend anyone to go there. I got screwed out of $600 and Scott avoided me at all costs and lied to me multiple times to avoid it. Very disappointed. Be very cautious when buying appliances from him and I would strongly recommend that you look elsewhere for a more professional experience. ***UPDATE AS OF 2/10/26*** No update from Scott. Still no rebate, still no rebate confirmation. As posted in Scott’s response to my review nothing has been done. ***UPDATE AS OF 4/4/26*** No update from Scott yet again. Still no rebate and no confirmation. Again, as posted in Scott's response to my review about keeping his word - nothing has been done.

This is the place I call first when I'm in a pinch—or merely in need of a new appliance. The personalized service is top notch. Delivery time is usually very quick—usually the next day. Scott, who owns the business, really listens to your needs and helps you find what best fits your criteria. A bonus is that he will often will sing on the phone while looking something up for you! It makes me smile! A lot of people think of it as the new Derby but it really isn't. The overlap is that the owner used to work at Derby, but Derby had a different owner and different business practices. This is a very special store that really lives up to its name! My only frustration is when they are closed, I can't find information about any of the prices on their website. You need to contact them for price quotes, but the prices are usually extremely competitive.

⭐⭐⭐⭐⭐ Amazing Service! My fridge had completely stopped working, and Scott went above and beyond to help me. Not only did he respond quickly, but he also ended up replacing the refrigerator for me. His professionalism, honesty, and commitment to doing things the right way truly stood out. It’s rare to find someone who genuinely cares about customer satisfaction the way Scott does. I’m extremely grateful for his help and highly recommend him to anyone looking for reliable, top-quality service. Thank you, Scott!