Warning: Dishonest Sales Tactics & Zero Post-Purchase Support
I recently purchased a full kitchen set, washer/dryer, microwave, and hood vent from this location. While the installation itself was handled well, the rest of the experience was a disaster.
The Sales Experience: My sales representative, Austin, was helpful until the sale was finalized. He was dishonest regarding several key details, specifically the installation costs and what was included in my package. Once I reached out via email to address these discrepancies, he stopped responding entirely.
Product Quality & Installation: After the units were in place, I discovered several dents on the refrigerator doors. Due to the lighting in the room at the time of delivery, these weren't immediately visible. When I contacted the store to request a replacement door for the damaged unit, they refused to take responsibility.
The Installation Crew: I should note that the actual installation crew was very professional. They were efficient and ensured everything was set up correctly. It is a shame the front-end staff and sales team do not share their level of professionalism.
Customer Service: Instead of addressing the delivery or packaging damage, the store instructed me to deal with the manufacturer myself. When I followed up to express my frustration, the staff was dismissive and rude.
It is clear that this business prioritizes making the sale over customer satisfaction or integrity. I would strongly recommend taking your business elsewhere if you value transparency and after-sales support.
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Warning: Dishonest Sales Tactics & Zero Post-Purchase Support
I recently purchased a full kitchen set, washer/dryer, microwave, and hood vent from this location. While the installation itself was handled well, the rest of the experience was a disaster.
The Sales Experience: My sales representative, Austin, was helpful until the sale was finalized. He was dishonest regarding several key details, specifically the installation costs and what was included in my package. Once I reached out via email to address these discrepancies, he stopped responding entirely.
Product Quality & Installation: After the units were in place, I discovered several dents on the refrigerator doors. Due to the lighting in the room at the time of delivery, these weren't immediately visible. When I contacted the store to request a replacement door for the damaged unit, they refused to take responsibility.
The Installation Crew: I should note that the actual installation crew was very professional. They were efficient and ensured everything was set up correctly. It is a shame the front-end staff and sales team do not share their level of professionalism.
Customer Service: Instead of addressing the delivery or packaging damage, the store instructed me to deal with the manufacturer myself. When I followed up to express my frustration, the staff was dismissive and rude.
It is clear that this business prioritizes making the sale over customer satisfaction or integrity. I would strongly recommend taking your business elsewhere if you value transparency and after-sales support.
