If I could give EZ Furniture zero stars, I would.
This business recently absorbed accounts from RENTown Rent-To-Own, transferring customer accounts over to EZ Furniture without giving the actual customers a single heads-up. Nobody was notified until after private account details had already been handed over and EZ Furniture started blowing up phones and emails.
Lack of Flexibility During Hardship:
This company has shown an absolute lack of understanding or flexibility. When approached to discuss a severe family medical crisis and find a reasonable payment compromise that could work for both parties, management completely refuses to have any sort of respectful dialogue. Instead of working with people experiencing major life hardships, they immediately jump to a cold rigid ultimatum demanding the merchandise back immediately and wont accept anything else.
Broken Communication & Aggressive Tactics:
Their collection tactics are relentless at best. They engage in constant phone calls, texts, and emails all day long demanding an immediate response.
• The Catch-22: They will tell you your account is significantly past due—even right after explicitly granting two separate extensions meant to help you be current.
• The Information Blackout: Despite the constant demands for money, they fail to and refuse to provide a clear, breakdown of what the past-due balance actually is or the exact required payment amount via text, email or during a phone call.
• The Process: To get a clear answer on what is owed, they want you to drop whatever you are doing—regardless of caregiving responsibilities, your personal life, or work schedule—to drive down to the store to speak to them in person right then.
Ignored Communication Boundaries:
To make matters worse, I was a customer of theirs in the past, and when I returned those previous products, I explicitly revoked permission for them to contact me. They ignored that boundary entirely. Even after being told to stop, the aggressive attempts continued.
Bottom Line:
If you want to deal with a company that handles account transfers without notice, ignores direct communication boundaries, creates massive billing confusion, and shows zero flexibility to families going through the hardest moments of their lives, look no further than EZ Furniture in Pocatello. Everyone else should stay far, far away.
Read full review
If I could give EZ Furniture zero stars, I would.
This business recently absorbed accounts from RENTown Rent-To-Own, transferring customer accounts over to EZ Furniture without giving the actual customers a single heads-up. Nobody was notified until after private account details had already been handed over and EZ Furniture started blowing up phones and emails.
Lack of Flexibility During Hardship:
This company has shown an absolute lack of understanding or flexibility. When approached to discuss a severe family medical crisis and find a reasonable payment compromise that could work for both parties, management completely refuses to have any sort of respectful dialogue. Instead of working with people experiencing major life hardships, they immediately jump to a cold rigid ultimatum demanding the merchandise back immediately and wont accept anything else.
Broken Communication & Aggressive Tactics:
Their collection tactics are relentless at best. They engage in constant phone calls, texts, and emails all day long demanding an immediate response.
• The Catch-22: They will tell you your account is significantly past due—even right after explicitly granting two separate extensions meant to help you be current.
• The Information Blackout: Despite the constant demands for money, they fail to and refuse to provide a clear, breakdown of what the past-due balance actually is or the exact required payment amount via text, email or during a phone call.
• The Process: To get a clear answer on what is owed, they want you to drop whatever you are doing—regardless of caregiving responsibilities, your personal life, or work schedule—to drive down to the store to speak to them in person right then.
Ignored Communication Boundaries:
To make matters worse, I was a customer of theirs in the past, and when I returned those previous products, I explicitly revoked permission for them to contact me. They ignored that boundary entirely. Even after being told to stop, the aggressive attempts continued.
Bottom Line:
If you want to deal with a company that handles account transfers without notice, ignores direct communication boundaries, creates massive billing confusion, and shows zero flexibility to families going through the hardest moments of their lives, look no further than EZ Furniture in Pocatello. Everyone else should stay far, far away.
