Holloway Llc

Excellent service and prices - we’ve purchased an oven, washer, dryer, and now a refrigerator from Holloways. Joe is excellent in sales. 2 days from time of order to delivery - how can you beat that? Ben and Randy delivered, they were EXCELLENT. I can't say enough positive about Holloway's overall, from start to finish, A+

We had a disappointing experience. We bought a refrigerator that was ultimately damaged badly on delivery, requiring most of the doors and handles to be replaced, which Holloways did take care of. The service manager (I don't know his exact title, name was Steve) ordered the wrong replacement door, so that was a lengthy process to reorder and schedule yet another repair appointment. It ended up taking 3 service appointments and many months before the situation was resolved. I understand that mistakes happen, and I was willing to forgive the errors. But not once did they apologize for the hassle, and the Steve was quite rude on the phone throughout the process. We have been loyal customers for years, but we will likely not return. Edit to add: Upon reading other reviews, it looks like other people have commented on the rude nature of this employee. The business replies that they appreciate the feedback and will remedy the situation but clearly they never did anything about it if it has been a continued issue.

I was scheduled for a delivery supposedly around "ten-ish," I was told. I rearranged my day to accommodate the open-ended schedule. I spoke with the customer service manager, but they did not offer any compensation for my inconvenience. I was told I was first on the list in a previous call, then he told me I'm the "6th delivery today," with no specifics or even an estimation of a delivery time frame. Sometimes "sorry" isn't enough for a loyal customer. I've purchased 3 appliances and a mattress, thinking this is my "go-to place." Well, today changed that. I expected better as a longtime loyal customer. Guess that means little these days. I came back because my previous experiences were satisfactory. I have to cancel the other scheduled commitments I had today due to inaccurate information given. Take names when you speak to people. I am very disappointed. Latest Events: After waiting all day Friday, unable to fulfill other commitments, I received a call saying they couldn't deliver my AC window unit. It's now rescheduled for Monday, meaning another day of waiting. The open-ended schedule and lack of communication resulted in poor customer service. I expect some form of compensation for the inconvenience. Updates throughout the day would have been greatly appreciated. Consistency in customer service and prompt delivery, especially after payment, should be the standard. Recent Update: Well, I've spoken to customer service, and the manager was somewhat indifferent, might need to work on his manners, but he agreed to work something out. My unit was delivered on the following Monday as promised, and I scheduled installation for today, Thursday. The installer opened the container, and after installing the unit in the window, it wouldn't work. After several attempts by remote and manual, it would just make a grinding sound and stop. I had to reorder a replacement, which will take another week. Oh well. The installers were pretty cool and had no problem setting up the unit. Either the unit is defective, or it may have been damaged in shipping and handling. I will be glad when this is over.

We recently renovated our home and purchased every single appliance from Holloways. I have to say, their pricing is great and the sales team is amazing! Absolutely no complaints there. The shopping and purchasing experience was flawless, and their communication was great. Sales team - if you’re reading this, I absolutely mean every word of that and that is the reason why I’m leaving 5 stars because you deserve it! My only issue was with the delivery team - that was a terrible experience. If you buy from Holloways, I highly recommend you pick up the appliances yourself to avoid damages and issues. We had several dents in stainless steel (I actually saw one occur during delivery) and had multiple issues with our refrigerator because of how the delivery crew reinstalled the doors after removing them for the refrigerator fit through our door. A repairman had to come out three separate times because of these issues which he said could’ve easily been avoided if they had properly reconnected everything when reinstalling the doors. There were also other issues with the delivery but that’s all too long to tell in this review. Long story short, I’ve had much much better appliance delivery experiences with Lowe’s and Home Depot for the past few kitchen renovations I’ve done. If I ever buy from Holloways again, I’ll be picking up the appliances myself. I will say, when talking again with the Sales team to rectify all of the ensuing issues from the delivery, they were amazing and super helpful - like I said above, the Sales team is wonderful! I’d still recommend Holloways for your appliances, if you have the resources to pick them up yourself.